Understanding Aged Care Services
Support Definitions
IN-HOME SERVICES
Service providers visit you in your private home and provide personal care plus general house cleaning and maintenance services to maintain your safety. There are some private providers if you are able to or prefer to pay OR there are commonwealth government subsidised services under the Commonwealth Home Support Program or CHSP.
COMMUNITY CARE SERVICES
You are living in your own home and service providers help you to access medical appointments, social activities, day centres. (NOTE, in-home and community care services are usually provided by the same service provider)
RESPITE CARE
You are living in your own home and rely on a family or friend carer who requires time away for holiday or sickness relief. A service provider might provide someone to come into your own home to temporarily replace the family/friend carer OR you temporarily move into a respite room for a period of days or weeks within a residential care facility who then provides you with the levels of support required.
TRANSITIONAL CARE
You are an inpatient in hospital and your GP approves a period of increased hours of service to you in your own home or in a residential care facility (up to 12 weeks) for the express purpose of rehabilitation to improve your health and independence to enable you to remain living in your own home eventually.
RESIDENTIAL AGED CARE FACILITY PLACEMENT
You require care at levels that cannot be provided to you at home or your health is so complicated that you require 24 hour assistance and this can only be provided within a facility where there is 24 hours of support available.

Aged Care Assistance italians mosaic by Giulio

Choices when looking for in-home, Community, Respite, Transitional Care or Permanent Residential Care Services

Everyone’s circumstances differ in relation to what you might be looking for, what you know about what is available, and even what might be available (or not available) to you depending on the area in which you live.

Mostly people begin to learn about what is available and the varying processes employed by people to access services through word of mouth. This doesn’t always provide you with all the information you need. It is important that you are honest about the living issues a person has when talking with service providers. This is the best way to ensure that any plans that might be made are as successful as they can be in helping a person feel safe and secure as well as happy with their lifestyle and living conditions.

It is not unusual that the older person resists discussions on receiving ‘helping’ services of support. They often feel highly embarrassed at needing help and deny themselves help to maintain their dignity. You might need to talk this over with them several times and invite someone else into the discussions to support an eventual shared and bilaterally agreed upon plan of support.

Your local GP or Hospital Registered Nurse (or Social Worker in larger Metropolitan Hospitals) can provide you with information on what types of support services there are in your area. They can also begin the required process of arranging a formal ACCR assessment by the Aged Care Assessment Team should you require more than 2-3 hours of support per week or are looking to use Respite Care, Transitional Care or a Permanent move into a Residential Care Facility.

Click the links below for more information

  • You are looking for 2-3 hours of support per week

    Contact your Medical Clinic, local Council or Aged Care Service Provider for information on who provides Private services or government subsidised Home Assist services in your area. NOTE – There are some agencies who focus on Carer support and they may offer short periods of in-home respite without need for formal referral processes.

  • You are looking for more hours of support per week than 3 hours

    Formal assessments are required: 1. ACCR by a regional Aged Care Assessment Team ( you can find out the name of your regional ACAT service on the Commonwealth Government Myagedcare website). 2. Centrelink Aged Care Fees Income Assessment (link) Note not required if you receive an Aged Pension, Disability Support pension or Dept. Veteran Affairs service pension or income support supplement because Centrelink already holds your financial status information.

  • You are looking for Respite Care greater than 24 hours in-home or up to 6 weeks within a Residential Care Facility

    Formal assessments are required: 1. ACCR by a regional Aged Care Assessment Team ( you can find out the name of your regional ACAT service on the Commonwealth Government Myagedc are website) 2. Centrelink Aged Care Fees Income Assessment (link) Note not required if you receive an Aged Pension, Disability Support pension or Dept. Veteran Affairs service pension or income support supplement because Centrelink already holds your financial status information..

  • You are looking for Transitional Care

    Formal assessments are required: 1. ACCR by a regional Aged Care Assessment Team ( you can find out the name of your regional ACAT service on the Commonwealth Government Myagedc are website) 2. Centrelink Aged Care Fees Income Assessment (link) Note not required if you receive an Aged Pension, Disability Support pension or Dept. Veteran Affairs service pension or income support supplement because Centrelink already holds your financial status information..

  • You are looking for Permanent Placement in a Residential Care Facility

    Formal assessments are required: 1. ACCR by a regional Aged Care Assessment Team ( you can find out the name of your regional ACAT service on the Commonwealth Government Myagedc are website) 2. Centrelink Aged Care Fees Income Assessment (link) Note not required if you receive an Aged Pension, Disability Support pension or Dept. Veteran Affairs service pension or income support supplement because Centrelink already holds your financial status information..

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Testimonial

Moving from independent living to a high level of care is not necessarily something many of us have experienced until we find ourselves right in it. And it can be an unsettling, even traumatic, time for all involved. Felicity was Director of Care at Tanunda Lutheran Home when both my father and my mother became residents there. Her vast knowledge in the field of aged care, together with empathy, support, care and follow-up made the transition so much easier.” Louise Mason, family member
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